I love every single item. The quality is excellent. The teapot and cups keep the tea hot for such a long time. Best cup of tea I have had in years. The customer service is great. Overall it was a wonderful experience.
I will definitely be ordering other items.
This teapot is not just pretty, it's also really functional. Unlike many double-walled stainless steel teapots, its lid is double-walled as well. The spout doesn't drip at all. The handle stays cool to the touch. It has tiny little feet so it won't stick to your table. It keeps the tea warm for a few hours. The ball infuser is good quality and you can hook it to the lid so it's easy to take out without burning your fingers. The thumb thingy works perfectly to open the lid. It's easy to clean. Every aspect of it just works!