I am delighted with the small Thomas teapot but i have broken the porcelain cover as well as the silicone spoud. Is it possible to order these spare parts and have them shipped to me ?
Thank you so much for your support.
Our customer support team will follow up with you for the spare parts.
Please let us know if you need anything else.
Have a nice day!
Very elegant .. love ❤️ it
Would recommend to others and will purchase more myself.
The size is great and the styling really will work for a number of décors. Having a built-in strainer basket is great when using loose tea. With its own insulated tea cozy, it does keep tea hot for quite some time. The best feature - the no-spill spout. As anyone can tell you, spilling spouts are often the bane of a tea drinker's existence.
I returned this teapot because the design of the handle (very narrow opening) makes it impossible to grasp it without having your fingers touch either the sharp edges of the cover (with cover on) or the hot teapot (with cover off).
We are sorry for your experience.
The teapot can and should not be used without the cover.
We will improve on the instruction.